Privacy Policy
Learn how we collect, use, and protect your personal information at Alumaura.
Last updated: 1st May 2025
Welcome to Alumaura.com (“Website”, “we”, “our”, or “us”).
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or use our services. By accessing or using our Website, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, or any information you voluntarily provide through our contact forms, newsletter sign-ups, or booking systems.
- Session Information: Details shared during therapy sessions are kept confidential and secure in compliance with ethical counseling practices.
- Technical information: Information automatically collected through cookies and similar technologies, including IP address, browser type, pages visited, time spent on pages, and referring links.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and requests,
- Provide, manage, and improve counseling services,
- Send you newsletters or updates (only if you opt in),
- Analyze website performance and enhance user experience,
- Ensure security and protect against unauthorized access.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Confidentiality in Therapy Services
Information shared during therapy or counseling sessions is strictly confidential, except in circumstances where disclosure is required by law or ethical obligations, including:
- Risk of harm to self or others,
- Disclosure of abuse or neglect,
- Compliance with a legal court order.
4. Cookies and Tracking Technologies
Our Website uses cookies to:
- Understand user behavior,
- Track anonymous usage patterns,
- Personalize your browsing experience.
You can modify your browser settings to decline cookies, but some features of the Website may not function properly as a result.
5. Third Party Services
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you,
- Request corrections to inaccurate information,
- Request deletion of your information (subject to any legal obligations),
- Withdraw consent to receive newsletters or updates at any time.
You can exercise these rights by contacting us at contact@alumaura.com.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please write to us at contact@alumaura.com.